...I wanted you to know how much I appreciate your assistance. Usually one has to deal with recordings or national customer service departments. Having one person so that you don't have to explain the situation over and over each call is a relief.  

Thank you, 

Karl B
Pennsylvania
Medicare Supplement Beneficiary
Medicare Supplement Beneficiary
12/06/09

Dear Joe,

Rita and I wanted to thank you for all of your efforts and your time spent explaining the intricacies of the new medicare plans. Your help was invaluable and greatly simplified the selection of replacements for our canceled Aetna Medicare Advantage Plans...(See Actual Letter)

Edward ***
Southampton, PA
Senior Advisors
 Group